For Furniture you may order by phone or in store. Much of the product ordered online, these items will have a shopping cart next to them. A minimum 50% non-refundable deposit is required at the time you place your order. Items under ($1000.) are taken in full at time of order. The deposit is payable by Bank Wire, Cashier's Check, Visa, MasterCard, or Discover/Novus or American Express. Typical lead times to manufacture your custom furniture takes 45-100 days. This may vary by factory and/or product. A sales consultant will provide you with a closer estimate . When ordering you will receive a order contract detailing your order and will need to sign . We do this to assure you are getting exactly what you are wanting to order. When your order is ready to ship from the factory, you will be notified by phone and or email. At that time, the balance is due. Again, this is payable by cashier's check, or credit card on file. Upon payment your order will be released to the delivery service . We provide services that confirm your order, which is then tracked with the respective manufacturer you chose and accepted payment to fulfill the order contract. Order processing and delivery by dedicated procurement company will vary by company to company and we do not guarantee the amount of time it will require each respective manufacturer to produce your order and thus complete shipment.
Items that can be shipped by FedEx or UPS will be delivered to your door within the contiguous United States. Any items delivered this way will be clearly indicated on the site. Large items like Sectionals, Sofas, etc will receive our "White glove in home delivery" placed by professional delivery personnel. All furniture is handled with the utmost care and moved on furniture vans. Please allow 14-28 days for routing/delivery after the furniture is produced depending on area of country. With "White Glove delivery" it is your responsibility to verify size and dimensions of the merchandise fits in the designated room and entrance by a comfortable margin. If the room delivery area consist of narrow halls, doorways, or stairwells etc, LeatherShoppes.com/Leather Shoppes Inc. will not be responsible for any damages that could result in attempting placement. The delivery driver might require you to sign a waiver or leave the furniture in the closest adjoining room. If returned with the delivery company extra charges will apply. Please clear the designated area and path leading to it of any obstacles in advance of the delivery date. White glove delivery not available in all areas, please call for details. By request, in some circumstances, " a dock drop" shipment of the furniture to a business is available, but not to residences, this method also requires you to inspect and note any shortages or damages at delivery time, and you will be responsible for picking up the furniture at the dock and any charges which might incur for receiving the furniture at this warehouse location.
Notification of Delivery:
The shipping company who is obligated to fulfill delivery of your order will contact you prior to delivery, so as to establish an approximate time window for you to receive your furniture. PLEASE NOTE: We employ third party shipping companies and we are not responsible for consummating delivery. We will assist you in tracking the order and provide you with contact numbers or provide you with online tracking to expedite this process. Keep in mind, with some of our deliveries, trucks are loaded as to area of country and take some time to fill a complete load to come your way. Please be sure and have someone home to receive your furniture, if no one is home a redelivery charge will apply. If your home is not accessible to the delivery truck we will assist in arranging for the transport of your merchandise to the nearest accessible point and it will be your responsibility to provide a means of transportation from the truck to your home. You may incur a remote delivery surcharge if your ship to address falls outside the geographical area normally served by our carriers. Please call for details.
Defects and Damages:
In all handcrafted furniture, there will be some variances and irregular areas, and these must be tolerated. Occasionally, there is minor rubs or defects in the products shipped by the factory. When this happens, the problems are almost always repairable. LeatherShoppes.com will work with you to get the defect repaired in a satisfactory manor usually by a local leather or wood technician and by standards we deem appropriate. LeatherShoppes.com excellent customer service staff will expedite the process as quickly as possible. With leather, there will always be shading and other color variations. Also present are healed scars, barbwire nicks, urine burns and other of nature's hallmarks. These in no way can be considered a defect. Keep in mind all our furniture is made by hand and no two pieces will be alike. If furniture you receive at time of delivery is badly damaged we will at our option replace the affected area, in the case of leather re-dye the finish to cover scratches professionally, or replace the item if we and or the manufacturer deem necessary , but solely at our discretion. Cambric/Dust covers under furniture serve no real purpose and will not be replaced if torn or ripped .
All furniture we carry is hand crafted at time order is placed. Cancellations cannot be accepted after an order is placed, as we are not allowed to cancel from the manufacturer. If an items is damaged or has a major defect, we will at our sole discretion provide a replacement, refund, or in home repair assistance at no additional cost to you. Any items ordered from Clearance area is all sales final, "sold as is" much of this product is manufacturer return, closeouts, discontinued, one of a kinds and parts and warranty may not be available. SEE BELOW FOR MORE DETAILS
For any Defective or Damaged Items here are the steps to follow
- YOU MUST CALL OR EMAIL US in 7 days to notify us of a problem.
- If YOU DO NOT report a damaged item to LeatherShoppes within the required SEVEN (7) DAY period, YOU will be required to follow the NON-DAMAGED return policy below in order to qualify for a refund or exchange.
- LeatherShoppes may request for customer to provide digital photographs and/or written description of the damage.
- We will make arrangements to pick up or repair the damaged item, and replace it at no additional cost to you.
- Damaged item(s) are to be returned in its original packaging and packed the same way as received with the Return Authorization Number affixed to the outside of the package.
- Returned items to the LeatherShoppes warehouse will be inspected. If the item(s) is not damaged, LeatherShoppes will follow the NON-DAMAGED return policy below.
- After 30 days all items are covered by the Manufacturer's warranty.
FOR NON-DAMAGED ITEMS:
If you are not 100% satisfied, you may return your purchase by following the steps below to qualify for either a refund or exchange.
- YOU MUST contact us by e-mail in writing for a Return Authorization Number within SEVEN (7) DAYS of receiving a damaged item.
- RETURNED ITEMS MUST BE RECEIVED BY LEATHERSHOPPES WITHIN 14 DAYS FROM THE DATE THE RETURN AUTHORIZATION IS ISSUED.
- For all returns:
- Items must be unused and free from damage, pet hairs, soil, or stains.
- Item(s) must be returned in its original packaging or equivalent with a Return Authorization Number affixed to the outside of the package
- If approved, we will arrange our trucks or a designated carrier to assign a pickup time and date for you order. This shipping charge will be deducted from the credit you receive. All returns will be insured for the value of the returned item(s).
- Return Fees and Charges are listed below based on the total order value before any special discounts or promotions applied .Please remember if your order had a free delivery offer, an amount equal to our actual delivery cost will be deducted from the refund amount. The "Free delivery" offer is based on you keeping the furniture. White glove delivery fees are not refundable. Custom or special order merchandise is not returnable or refundable. Please also remember all the furniture returned will go through an inspection process and any damages and repair costs not related to delivery will be deducted from remaining balance to make ready for us to sell item.
NO RETURNS WILL BE ACCEPTED IF:
- If the item(s) was used, damaged or has pet hairs, soil, or stains
- If the item(s) was returned C.O.D.
- If the item(s) was special ordered or is custom built .
- If the item(s) is not returned in its original packaging or equivalent
- If the item(s) does NOT have a Return Authorization Number affixed to the outside of the package.
- If the return is due to a material and/or color issue when the customer did not preorder swatch samples before order confirmation. Colors online may not accurately represent the true color or pattern. We strongly recommend you order swatch samples for the most accurate color match.
Items returned for any of the reasons stated above will be REFUSED by LeatherShoppes.com, and sent back to YOU at YOUR COST.
NO REFUNDS ARE PERMITTED WHATSOEVER AFTER 30 DAYS FROM RECEIPT OF ORDER.
For orders up to $499.99, LeatherShoppes.com will credit back the total amount of your order less the original Shipping and Handling fees for shipping to you and return shipping to our warehouse. Customers still pay the shipping cost even if the order qualified for Free Shipping. The Free Shipping offer is based on the customer keeping the order. For orders of $500.00 or more, LeatherShoppes.com also charges an additional 15% Restocking Fee . We cannot accept returns on Custom, or special order merchandise. Special order merchandise consist of an item we do not stock, has to be built or manufactured, has color or design options . LeatherShoppes.com will email you a Return Authorization FORM (RA) email that details your total credit. Please also remember all the furniture returned will go through an inspection process and any damages and repair costs not related to delivery will be deducted from remaining balance to make ready for us to sell item. The refund will be issued upon completion of an inspection of your returned item(s).
All International orders shipped outside of the 48 contiguous United States are FINAL SALES and are not returnable, non-refundable or may not be canceled for any reason whatsoever.
For all orders shipping outside the 48 contiguous United States, LeatherShoppes.com requires 100% payment upfront. Orders will not be processed until the entire order is paid for in full and the customer confirms in writing that LeatherShoppes.com Order Confirmation is accurate and correct. Fax Number: 001-713.690.9405.
LeatherShoppes.com only accepts Wire Transfer or PayPal Payment methods for International orders. Please send an email to firstname.lastname@example.org with your preferred payment method. A LeatherShoppes.com agent will provide further instructions.
LeatherShoppes.com/Leather Shoppes Inc is an authorized dealer for all the manufacturers we carry, unless otherwise noted. All of the products offered through Leather Shoppes come with a full manufacturers warranty. These vary in length from one year to limited "lifetime" by the manufacturer. LeatherShoppes warrants any new furniture we sell for 1 year after delivery, "clearance" or items sold "as is" do not qualify. Our obligation to service your furniture is for one year after delivery or purchase. We will continue to help you after the first year if you experience any warranty problems as long as we are an authorized dealer for that particular brand or product. This does not mean parts or labor is free of charge. Parts may be provided by the manufacturer if covered under their warranty but that decision is solely decided with said manufacturer. Specifics on getting warranty service will depend on the item, nature of problem, the manufacturer and your location. Details of the warranties will generally be attached to the furniture when it arrives. Keep in mind manufacturer warranties do not cover labor and transportation beyond one year, even in a lifetime warranty, it covers replacement parts only.These warranties also do not cover inspection charges or deliveries between customer and manufacturer.
Please keep in mind upholstered furniture can vary in size up to 2-3 inches due to the nature of hand-made merchandise .
Although we cannot guarantee the customers pleasure in their selection we warrant the furniture will be shipped in a manner meeting standards set by the manufacturer. The manufacturer warranty starts when the merchandise is delivered. Except for this, no other warranties are express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, product availability, manufacturer order approval, order fulfillment time, etc., and such warranties are specifically disclaimed. LeatherShoppes.com/Leather Shoppes Inc shall not be responsible for any indirect, special, or consequential damages related to warranty or product, delivery or delivery timing other than as specifically set forth herein. Call or email us at email@example.com or call 800.388.8127, were here to help. Should you have a problem related to a manufacturer defect or damage, we will contact the manufacturer to arrange for local repair as allowed under the respective manufacturer warranty and at their discretion. We will act as your liaison and will help implement the warranty service to insure it is done in a timely and professional manner.
Extended warranties for leather against burns, cuts, ink, etc. are handled by Guardian direct. They have an 800 # on the warranty card for this procedure. Please read over your requirements for upkeep if you purchased this coverage. Guardian is the only company authorized for use on leather care by most all manufacturers worldwide.
As soon as your order is placed, the procurement process begins, and the order is financially obligated by LeatherShoppes.com/Leather Shoppes Inc and its respective customer, therefore we are not able to accept a cancellation of an order. Because of the special one of a kind nature of custom furniture and the deep discount involved, no refund or replacement will be issued should you cancel your selection after your order has been entered and accepted. We offer fantastic pricing and value by streamlining the order process. We are able to eliminate costly warehousing,display,and inventory related costs which allow us to pass on these savings to our valued customer. In rare instances we may accept a cancelled order, these will be in written form and will be subject to the details " NON DAMAGED ITEMS RETURN" above plus any shipping/delivery fees.
Sales Tax and Governing Law:
LeatherShoppes.com/LeatherShoppes Inc, is not responsible for collecting or submitting sales or use taxes for any state, other than the state of Texas.Each state manages and dictates its own policies and requirements. All terms and conditions contained in the order contract ( the "Contract") constitutes our Contract and binding commitment with you , governed by and construed with the laws in the State of Texas and further subject to the rules of binding abritration as set forth herein.
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