Bob Timberlake for American Heritage Custom

Special Designs by Bob Timberlake

Policy -Terms

To Order:

For Furniture you may order by phone or online. A minimum 50% non-refundable deposit is required at the time you place your order. Items under ($2000.) or items that are in stock at time order is placed, are due in full. The deposit is payable by Amazon Pay, Bank Wire, Cashier's Check, Visa, MasterCard, or Discover/Novus or American Express. Typical lead times to manufacture your custom furniture takes 30-150 days + shipping time. Check the website product page for a more accurate shipping estimate. This may vary by factory and/or product. A sales consultant will provide you with a closer estimate. When placing a special order, you will receive an order contract with details, that you will sign electronically. We do this, to assure you are getting exactly what you want to order. When your order is ready to ship from the factory, you will be notified by email. Upon payment, your order will be released to the delivery service. Any balances due that are not paid in 10 days of ready date will accumulate interest at 1.5% per month. Order processing and delivery by a dedicated procurement company will vary by company to company and we do not guarantee the amount of time it will require each respective manufacturer to produce your order and thus complete shipment. Color disclaimer: Actual product color may vary from the images shown on our website. Every monitor or mobile display has a different capability to display colors and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an images color. We recommend requesting swatches before purchase, as we cannot be responsible for any cancellations due to color.


We ship nationwide (to the lower 48 states) for free. We do offer shipping to Alaska and Hawaii for an additional charge. Some remote areas or zip codes may have extra fees. We do not offer a Gold Delivery option for Alaska or Hawaii currently. Smaller items like ottomans, that can be shipped by FedEx or UPS, will be delivered to your door within the contiguous United States if ordered by itself. Bronze delivery options include an item dropped off at driveway/garage/curb area and not delivered inside the home. For large items like Sectionals, Sofas, and similar we recommend using our “Gold Delivery”, this service includes inspection and placement and some assembly inside the home. "White glove gold home delivery" placed by professional delivery personnel, is at a flat extra charge. All furniture is handled with the utmost care and moved on furniture vans. Please allow approximately to 21-75 days for routing/delivery after the furniture is produced depending on the area of the country.

Delivery Fit: cannot be responsible for measuring doorways or determining if items will fit into a customer's home, or any room within the customer's home. It is the responsibility of the customer, to determine if the items will fit into the home by a comfortable margin. We have dimensions on the site. If unsure, you may speak with a customer service rep for advice. If the room delivery area consists of narrow halls, doorways, elevators, or stairwells etc. Shoppes Inc. will not be responsible for any damages that could result in attempting placement. If the delivery service advises damage may occur with placement in a requested area by the customer, you might be required to sign a damage waiver or if you choose not to, we will leave the furniture in the closest adjoining room. We do not accept returns on any order due to” Delivery Fit”. If the items are refused, and returned with the delivery company, extra charges will apply.

 White Glove BRONZE /GOLD Delivery/Notification:

Items are inspected by the delivery provider prior to leaving the origin warehouse, and a team of two delivery professionals will deliver the furniture to the customer. If a BRONZE delivery option is selected, then the item will be left at the garage or driveway/curb area. White glove GOLD delivery offered by is defined as transportation to the customers home from the factory, inside placement of furniture, up to a 2nd floor, unwrapping, and basic set-up. When the furniture has been transferred to the nearest facility and matched to a route, the customer will be notified by the delivery service usually within a week before with a time for delivery. Deliveries are usually done Monday-Friday during normal business hours. Occasionally weekend deliveries are available but not guaranteed. Some areas have limited days when we can deliver, and we will work with you the best we can to accommodate a time that is convenient. Keep in mind, with some of our deliveries, trucks are loaded as to area of country and take some time to fill a complete load to come your way. Please be sure and have someone home to receive your furniture, if no one is home a re-delivery charge will apply. If your home is not accessible to the delivery truck, we will assist in arranging for the transport of your merchandise to the nearest accessible point and it will be your responsibility to provide a means of transportation from the truck to your home. You may incur a remote delivery surcharge if your ship to address falls outside the geographical area not normally served by our carriers. Please call for details. Any order left in warehouse and not delivered is subject to storage charges after a specified time frame. Any order left in the warehouse, not delivered, or picked up after 30 days of ready date is subject to forfeiture of any deposit, and we have the right to liquidate the merchandise.

Defects and Damages:

In all handcrafted furniture, there will be some variances and irregular areas, and these must be tolerated. With top grain and full grain leather, there will always be shading and other color variations. Also present are healed scars, barbwire nicks, urine burns, fat folds, neck wrinkles, and other of nature's hallmarks. These in no way can be considered a defect. Keep in mind all our furniture is made by hand and no two pieces will be alike. If furniture you receive at time of delivery is damaged like rubs, torn areas of upholstery, or recliners do not operate because of damage it is best to refuse the delivery and make note on the bill of lading. Keep in mind these damages must be notated with the delivery company at time of delivery. If this is not done the carrier will not be responsible for any restoration. We will at our option, replace the affected area, in the case of leather, re-dye the finish to cover scratches professionally, or replace the item if we and or the manufacturer deem necessary, but solely at our discretion. Cambric/Dust covers under furniture serve no real purpose and will not be replaced if torn or ripped. will not issue credits or replacement for damages not notated at time of delivery. If an item is returned with the delivery service and nothing is damaged by the carrier, the order will be subject to re-delivery fees.



Most all furniture we carry is hand crafted at time order is placed. Cancellations cannot be accepted after the first 48 hours, as we are not allowed to cancel from the manufacturer. A minimum 50% deposit is required and non-refundable at time of purchase. If an item is damaged or has a major defect, we will at our sole discretion provide a replacement, refund, or in home repair assistance at no additional cost to you. Any items ordered from Clearance area is "All sales final", as much of this product is manufacturer return, closeouts, discontinued, one of a kinds and parts and warranty may not be available. Delivery/shipping charges are deductible from refund if applicable with any "Free Delivery offer as this is based on you keeping the furniture. Any refunds will be fulfilled within 14 days after receipt of goods at our receiving warehouse and when fully inspected. Non damaged items have a 30-day limit after receipt of goods to return, after this time frame, no returns will be accepted. Any order left in the warehouse, not delivered or picked up after 30 days of ready date is subject to forfeiture of deposit, and we have the right to liquidate the merchandise. For any Defective or Damaged Items here are the steps to follow * In Stock orders are any product in a specific color that is specifically indicated on that product page as being an "In Stock" product. In Stock orders that have not been shipped from the origin warehouse may be cancelled for a full refund. If an "In Stock " item has already been shipped or received by the customer, it can be returned and will issue a refund less 15% restocking fee plus the round-trip shipping charges. (With returns, keep in mind shipping/delivery charges are expensive with heavy items like furniture). We must be notified within 48 hours after receipt of any damage. A return authorization must be issued within 7 days after receipt of goods. If an * In Stock product arrives damaged and cannot be repaired, will pay to return the item and send a replacement to the customer. As part of the terms of the purchase, if the customer decides not to accept repair of the item(s) at the expense of or replacement of the item(s) by, the item(s) can be returned, however the return round trip shipping costs and a 15% restock fee will apply and be deducted from the refund per the terms of our Cancellation and Return Policy. If an * In Stock item is refused because of color, seating firmness, size, or if the customer decides they do not like what they purchased, our Cancellation and Return policy for "In Stock item(s) will apply. Associated costs for shipping and restock fees will be deducted from the customer refund. * Made to Order products on our website or ordered by phone that requires a leather selection, consist of an item we do not stock, must be built or manufactured, has color and/or design options is considered "Made to Order". Made to order products require a 50% non-refundable deposit. These orders can be cancelled within a 48-hour grace period. After 48 hours if the customer decides to cancel the 50% deposit will be forfeited. If a cancellation is requested after it has shipped from the vendor or warehouse, these fees will also be charged to return. If a *Made to Order item arrives damaged, and cannot be repaired, will pay to return the item and send a replacement to the customer. As part of the terms of the purchase, if the customer decides not to accept repair of the item(s) at the expense of or replacement of the item(s) by, the item(s) cannot be returned, without forfeiture of the 50% non-refundable deposit per the terms of our Cancellation and Return Policy. If a * Made to Order item is refused because of color, seating firmness, size, or the customer decides they do not like what the purchased, will accept the item but the customer will forfeit the 50% non-refundable deposit. NO REFUNDS FOR INTERNATIONAL ORDERS All International orders shipped outside of the 48 contiguous United States are FINAL SALES and are not returnable, non-refundable or may not be canceled for any reason whatsoever. For all orders shipping outside the 48 contiguous United States, requires 100% payment upfront. Orders will not be processed until the entire order is paid for in only accepts Wire Transfer or PayPal Payment methods for International orders. Please send an email to with your preferred payment method. A agent will provide further instructions.

Warranties: Shoppes Inc is an authorized dealer for all the manufacturers we carry, unless otherwise noted. All the products offered through Leather Shoppes come with a full manufacturer's warranty. These vary in length from one year to limited "lifetime" by the manufacturer. LeatherShoppes services any new furniture we sell for 1 year after delivery, "clearance" or items sold "as is" do not qualify. Our obligation to service your furniture is for one year after delivery or purchase.  We will follow the guidelines set forth by the manufacturers warranty. We will continue to help you after the first year if you experience any warranty problems if we are an authorized dealer for that brand or product. This does not mean parts or labor is free of charge. Parts may be provided by the manufacturer if covered under their warranty, but that decision is solely decided with said manufacturer. Specifics on getting warranty service will depend on the item, nature of problem, the manufacturer and your location. Details of the warranties will generally be attached to the furniture when it arrives. Keep in mind manufacturer warranties do not cover labor and transportation beyond one year, even in a lifetime warranty, it covers replacement parts only. These warranties also do not cover inspection charges or deliveries between customer and manufacturer. Please keep in mind upholstered furniture can vary in size up to 2-3 inches due to the nature of hand-made merchandise. Although we cannot guarantee the customers pleasure in their selection, we warrant the furniture will be shipped in a manner meeting standards set by the manufacturer. The manufacturer warranty starts when the merchandise is delivered. Except for this, no other warranties are express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, product availability, manufacturer order approval, order fulfillment time, etc., and such warranties are specifically disclaimed. Shoppes Inc shall not be responsible for any indirect, special, or consequential damages related to warranty or product, delivery or delivery timing other than as specifically set forth herein. Email us at, were here to help. Should you have a problem related to a manufacturer defect or damage, we will contact the manufacturer to arrange for local repair as allowed under the respective manufacturer warranty and at their discretion. We will act as your liaison and will help implement the warranty service to insure it is done in a timely and professional manner.

Extended Warranties:

Extended warranties for leather against burns, cuts, ink, etc. are handled by Guardian direct. They have an 800 # on the warranty card for this procedure. Please read over your requirements for upkeep if you purchased this coverage. Guardian is the only company authorized for use on leather care by most all manufacturers worldwide.

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