Contact Us/FAQ

Where are you located?

We are based in Texas since 1988,  with sales and service to all 50 states.

 

Do you have a showroom?  We are only open to the trade with a private showroom . Our website offers most all our furniture and  our leather specialists are skilled in finding and recommending just the right item for your needs. So let us direct you in your selection.

What are  the business hours?    Business Hours

 

Where do you deliver?

We deliver nationwide to the home or office for free. Alaska and Hawaii are an additional charge, ask a customer service representative for a quote.

 

Do you ship internationally?

We only ship in the USA. We can ship to a cross dock or freight forwarder for you, if taking items overseas. Contact Customer service for details.

 

What payment methods are offered?

All major credit cards, including Amex, Visa, M.C. and Discover. We also take  Amazon Pay, Cashiers Check or Bank wire/ACH. No Interest financing through Synchrony is available for those who qualify with approved credit.

 

Can I pay by Check or Money Order, Cashiers Check?...........Ways to Pay

 

How much a deposit is necessary to order?

We require 50% down to start any order. Special orders require the furniture to be manufactured to your specification and this can take 60-150 days. If the order amount is approximately $2000 or less, we collect in full at time of processing. Any item or items in stock ,including clearance will be collected in full at time of order processing.

 

Do you charge Sales tax?

We are required by law to collect sales tax for any order shipped into the Great State of Texas. Orders delivered outside this area are not subject to sales tax by us.

 

How do I track by shipment?

We will email you tracking information when the furniture starts the routing process and our dedicated delivery teams will contact you for a delivery appointment a week a head of time............Policy/Terms

 

Can I cancel my order after 24 hours?   Policy/Terms

 

If I have a warranty claim what do I do?

Please visit this link to see if anything is covered. Warranty Claim Form

 

Why can't I see some prices?

Due to manufacturer restrictions and minimum price requirements we are required to follow. It may be necessary to phone for pricing for your area. We have very aggressive pricing nationwide and guarantee the best pricing for the same exact service and brand. Please contact a sales specialist to further assist.